User's Guide

Payment

By credit card

  • Payments cannot be made in installments. One lump sum only.
  • All charges will be withdrawn from your bank account as per your contract and agreement with credit card company.
  • If your credit card is declined, alternative forms of payment will be required.
  • If/when reimbursements are to be made past your credit card payment due date, the amount will be withdrawn from your account first, before being reimbursed back to you directly from the credit card company.
  • Credit card payment and settlement is done using Shopify Payments. All data is encrypted.

Bank transfer

Order will be confirmed once transfer is made and receipt of payment is confirmed.

Shipment Fees

Shipment is free throughout Japan.

Delivering the goods to you

  • You may stipulate preferred delivery time(s) and date(s) and we will do our best to deliver within.
  • Please kindly take note that depending on region/location, delivering on your preferred time(s) or date(s) may be impossible.
  • Please also kindly take note that delivery times may be affected by natural disaster, weather conditions, public holidays or the year end/new year periods.

From ordering to delivery

  • We will send you an order confirmation e-mail to your registered email address once a purchase has been made at our online shop (E-mail may take a few minutes to reach you). Please confirm order content on this email.

    *If you do not receive the email within a few minutes, please kindly check your spam folder or your settings. If you have settings in place to only receive emails from known addresses, then please kindly take the time to allow emails from info@qinude.jp to reach your inbox. Thank you.

  • If you have any queries or concerns regarding your order and its content, please either telephone us, or contact us via this website.
  • Orders will be delivered to you within a week.
  • However, this may take longer in the event of public holidays or weekends.

Delivery address

We can deliver to any address in the country, be it your own, your relatives’ or your friends’.

  • However, delivery is limited to within Japan.
  • Please furnish us with postal code, address and telephone number (cellphone OK).

When you want to specify delivery to an address other than your registered address, please kindly note the following:

  • Invoices will be sent to your registered address only.
  • Payment in cash upon delivery of goods (as opposed to credit card payment) can only be made when delivered to the registered customer (individual who made the order) in person.
  • If you request delivery by specific courier company, please note that only payment by credit card or cash upon delivery will be accepted.

Cancelling orders

Please let us know in advance either by telephone or by sending us a form through this website if you wish to cancel your order.

Cancelling before shipment

  • In case of credit card purchase : Your charge will be immediately cancelled.
  • In case of convenience store kiosk payment : No payment will be incurred as it is before shipment. If you have already made the payment, then we will reimburse you through wire transfer direct to your bank account. Please note that we will deduct any applicable bank handling charges from there.
  • In case of cash payment upon receipt : No payment needed as shipment has not been made.

Cancellation after shipment

  • In case of credit card payments and convenience store kiosk payments : We will reimburse you through wire transfer to your bank account, however with any applicable bank charges and delivery charges (including return to sender fees)  deducted.
  • In case of cash payment upon receipt : All delivery charges (including return to sender fees) will be invoiced to you separately. We kindly ask that payment is made promptly via bank transfer. Any bank charges applicable are incurred by the customer.

If you re-send the delivered product to us with no prior order cancellation made this will not be handled as a cancellation. Full cost of the product, its delivery and redelivery will be invoiced.

In the event of long term absence or refusal to accept delivery

  • If the product is returned to us by the delivery company due to long term absence (with no prior confirmation) or refusal to accept delivery, we will still charge for cost of the product, its delivery and redelivery.
  • In case you are absent from home when delivery is made, a delivery notice will be placed in your post box. Please kindly ensure that you receive the product within the given deadline at designated place.